We try to keep our prices as competitive as possible. Because we are offering our services at the lowest prices, we do not offer any package discounts. Don't worry, though. We promise we are still providing you the best service at the best price around!
Yes. For your convenience and ours, we do offer Draft by Debit/Credit Card or by check. The set-up process is simple and the charge will be drafted from your account on the 10th of every month. If you are not already enrolled in our automatic draft and would like to take part in this program, please be sure to contact us and we will be happy to get you all set up!
Online payment is not currently available, but we hope to offer this service in the near future.
No household or business is alike and your cable and phone needs are no different. You may pick and choose which services you would like to subscribe to to fit your budget and personal preference.
What you see is what you get. We do not have any hidden fees. There are additional fees that you may see up front, but they are never hidden. For example: With our cable service you will need a box with every television and with our internet you will need a modem. Upon initial consultation, we can give you a price quote for these items up front.
For an in-depth look at our internet speeds and pricing, please visit Residential Internet
At this time, we do not offer any type of discounts.
There may be a charge to transfer services based on where you will be relocating. There could be an installation fee if your new residence has never been set up for service or if we have to run new lines.
Yes. We do require you to pay your first month of service in advance before we will schedule the installation.
Our installation fee is $50, but we do have ways to get free installation.
The typical installation takes around 2 hours.
Wire Maintenance covers both the cable/phone wires inside and outside the house. If anything happens we will repair or replace at no charge to you. If you don’t have Wire Maintenance, it is your responsibility if something happens to the wires after installation. Without Wire Maintenance and accidental cut line or surge damage would not be covered. It's always in your best interest to purchase our Wire Maintenance Package.
The Bill is due by the 10th of every month. Every customer is allowed a one-time grace period on their first late payment. After that, should you miss your payment, there will be a $10 late fee charged.
We could all use a little grace in our lives. On accounts that have never been behind, we allow a 10-day grace period until the 20th.
We offer Draft, pay over the phone with debit or credit card, cash and check. We take all types of major credit cards: Visa, Mastercard, Discover, American Express
There is a $25 fee to replace the remote if it is damaged.
No. We do no guarantee speeds if you have your own modem. Modems will not work on our network if they are not NfinityLink modems.
There are NO CONTRACTS on residential service.
We offer different channel packages for you to choose from. For a detailed list, please visit TV Listings
We do add new channels. If there is a channel you would like, please contact us and we will check to see if we can accommodate your request.
We do not offer On-The-Go TV at this time.
Sorry, but we do not offer Pay-Per-View at this time.
Six can be recorded at one time.
To view detailed information about our phone packages, please visit Residential Telephone
Voicemail is only an additional $5.00 per month.
1) Check your input and make sure it is on Cable. 2) Check your remote and make sure the STB button is lighting up when you press the ok button.
1) Press and hold SETUP until LED light blinks twice. 2) Press a mode key (TV, STB, DVD, AUX). 3) Press and hold OK key. 4) Release Key when they device turns off.
1) Unplug the Modem and plug it back in. 2) Hook the computer straight into the modem to see if you get internet.